Thank you for shopping at DecorativeLights. We strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our policy below:

1. **Eligibility for Returns:**
– Items can be returned within 30 days of the purchase date.
– To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them.

2. **Non-Returnable Items:**
– Gift cards
– Custom or personalized items
– Sale items (unless stated otherwise)

3. **Return Process:**
– To initiate a return, please contact us at [email protected] or call us at 850-539-9690 to obtain a Return Authorization (RA) number.
– Once you receive the RA number, securely package the item(s) you wish to return, along with any original packaging and accessories.
– Clearly write the RA number on the outside of the package.

4. **Shipping Costs:**
– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).

5. **Refunds:**
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. **Exchanges:**
– If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

For any further questions regarding our returns policy, please feel free to reach out to us via email or phone.

Thank you for choosing DecorativeLights!